Expires: April 10, 2013, 11:59 pm EST
The best businesses know that they're nothing without their customers. Yes, customer service is a vital part of any successful company. But if you're a small business, you may not be able to afford the time or money to offer the proper support. That's where the popular web app Help Scout comes in. Perfect for small businesses, this easy-to-use help desk can assist you in treating your customers right.
Help Scout Highlights:
- Super Quick Setup
Help Scout is so incredibly easy to use, you can have a mailbox setup and ready to go in just four minutes!
- Invisible to Customers
Your customers will receive emails that look just like a personal email, so you can keep that individual touch.
- Customer Profiles
Your customer's profile features a complete history and vital information about that individual.
- Saved Responses
You can save specific responses to use for frequently asked questions. Simply select from a dropdown and then add any additional personalization you'd like.
- Internal Communication
The best part of Help Scout is you can share an account with a co-worker or an entire team. Communicate internally by leaving notes on any emails. Your co-workers will see them, but they'll be completely invisible to the customer.
- Manage Email
Sort through all the customer emails and easily assign specific messages to employees. Simple to do with just a couple of clicks.
- Detailed Reporting
With colorful graphs and charts, you'll quickly see the number of customers you've helped, conversations you've had, average response time, most-popular replies, etc. You can also get reports on staff effectiveness, breaking down your team by their speed, number of replies, customers helped, and more.
Further organize emails by adding tags to each one. This helps you create a library of categories to sort through later.
- Integrate Apps
Help Scout apps are easy to integrate - just one-click and they're on. Choose from a variety of apps such as live chat, CRM and more!
- Help Scout API
If you're looking for some customized ways to use Help Scout, have your developers toy around with the API.
- In Good Company
Plenty of popular businesses and websites already use Help Scout to help with their customer service. Buffer, Invision, MIT Technology Review, WalmartLabs, KISSmetrics, and Treehouse are just a few that embrace the helpful power of Help Scout.
"Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level." - Gary Vaynerchuk, WineLibrary.com
A 3-month Help Scout Standard Plan that includes unlimited mailboxes (for use with multiple websites), reports and API access as well as the 15-day free trial period, normally costs $225. But for a limited time only, you can get that same 3-month plan for just $29! That's a savings of more than 85 percent!Deal terms:
- You will receive a coupon code after completing your purchase, to register at the Help Scout website to start your 3-month plan.
- You must start your 3-month plan within 6 months of your purchase.
- After 3 months, you will need to renew at the regular rate in order to continue using the service.
- Your 3-month plan gives you unlimited users.
- You do not need to provide any credit card information when signing up for Help Scout for renewal. You will only need to provide this if you wish to continue using the service after 3 months.